How can we
Help you?
Delivery info
Can you deliver at a specific time?
We can't guarantee it, but we'll do our best! You can add a note in the Special Instructions section. That way the driver will know to make it a priority.
Will you leave a flowers on the porch or front step?
As long as you put in your request that we do, we will. However, keep in mind that we prefer not to do it because factors like sun, wind, dogs and cats can damage flowers quickly.
Can you deliver my order today?
At the moment we cannot guarantee it. For now, our orders are delivered 3 days after purchase. Keep in mind that this time is because your flowers go directly from the farm in Colombia, we guarantee 100% freshness.
Website
I didn't get confirmation. How can I know you got my order?
If you did not receive a confirmation email, it is very possible that there is a technical problem and we have not received your order. To confirm the order send us an email here
How can I reset my password?
Too easy! To reset your password, click "My Account" at the upper right corner of flowerprime.com. Then click "I forgot my password". After entering your email address on this page, a new password will be sent to you. Then you can log in and change your password.
Payment
What credit cards do you accept?
We accept VISA, Mastercard, Discover, American Express and Diners Club.
What can I do if I keep getting error messages on the website
We are very sorry that this may be happening! please try this: delete cookies and temporary internet files in your browser and restart the program. In Microsoft Explorer ™, click Tools> Internet Options. In the popup window, under Browsing History, choose Delete. In the next window, check Temporary Internet Files and Cookies. Click Delete. Click OK.
I entered a promotional code, but I didn’t get a discount. What do I do?
Make sure you only have ONE Promotional code, delete all the codes you currently have and then try entering the one you want to apply. We will also be available through our chat to help you.
How can I get a refund and how long will it take?
We apologize in advance if we made a mistake! To request a refund please send an email from our customer service page by clicking here. Once we receive the request we will send the refund immediately. It may take two to ten days for your credit card company or bank to post the credit to your account; that part depends on them.
Placing an order
Can I combine more than one delivery name and address into one order?
Unfortunately not, each order has a space to put the name, address and telephone number of the recipient as well as the personalization of the message on the card. If you want to send to different recipients, you must make separate purchases
Can I combine more than one item into one order?
Of course! When you order online, you can add multiple items to your shopping cart. After putting an item in the shopping cart, look for the link that says "KEEP SHOPPING". It appears in the lower left corner of the page.
I accidentally duplicated my order
No problem! Just send us an email here to inform us about it . Include one of the confirmation numbers. We will cancel the duplicate to make sure it is charged to your credit card only for one order. If you prefer, you can write to us on the chat to speak to a customer service agent in our customer service department. Please note that if the order has already been delivered or is in route, we cannot guarantee that we can cancel it, but we will do our best!
What can I do if I made a mistake in my order?
If you need to change the order, inform us as soon as possible so that we can correct the error before it reaches the farm. Send us an email through our customer service page including the confirmation number and how the order should be corrected. We will update the order and send you a reply when finished.